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Remember Who You Are August 16, 2010

Posted by Darla in Adventures.
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Will we ever get there?

We are going through the first two weeks of Integration Testing with Cerner. This means that the Solution Architects are out from Kansas City, sitting by our staff as they run “scripts” of patient care to see if all our procedures are integrated into the newly built system. They logged 21 issues in three days of clinical scripts, and are back this week to run the coding, charging and billing scripts. Not to be pessimistic, but since Syringa is Cerner’s first CAH family practice clinic installation, the issues list might double by the end of this week.

At the end of all this testing, issue identification and fixing, however, the software should closely emulate our procedures of patient care as a Critical Access Hospital in rural Idaho.

At least, that’s what I think is going to happen. Sometimes this process of going electronic parallels exactly Alice’s experiences in Through the Looking Glass. In one instance, Alice received instruction from the Red Queen, vaguely reminiscent of instruction we receive from our implementation team:

A Pawn goes two squares in its first move, you know. So you’ll go very quickly through the Third Square – by railway, I should think – and you’ll find yourself in the Fourth Square in no time. Well, THAT Square belongs to Tweedledum and Tweedledee … Speak in French when you can’t think of the English for a thing – turn out your toes when you walk – and remember who you are!

WHAT?

The verbal instructions only made sense to Alice as she actually moved across the giant chess board, encountering the Third and Fourth Square and so on.

And so it is with us. As we move along the timeline to the final Go Live date in October, the information we received weeks ago begins to mak sense in the context of this moment of Integration Testing. This is OUR SYSTEM, now, and we are testing it to see if it works.

After being isolated in the Solution Area Silos for so long, employees are finally all in one room, running the scripts. They are talking to one another, understanding how actions in one area affect results in another, then building new procedures for overcoming the confines of the software system.

This is good stuff. Hard work. Patient focused and outcome oriented.

In seven weeks Syringa Hospital and Clinics will Go Live, leading the way to the future of patient care in rural Idaho.

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